HoversHelp aims to provide reliable and satisfactory home services. If you face any issue with the service or booking, we will try to resolve it smoothly.
1. Cancellation Policy:
If you cancel at least 2 hours before the scheduled service time, no charges will apply.
If you cancel within 2 hours of the scheduled service time, a visit or scheduling fee may be charged.
If the professional has already arrived and the service is refused, minimum service charges may apply.
2. Refund Policy:
If you are not satisfied with the service, you must raise a support request within 24 hours of service completion.
Refunds will be processed only after verification and internal review.
Depending on the situation, HoversHelp may provide:
Full refund
Partial refund
Free re-service
Or a suitable alternative resolution
3. Refund Processing Time:
Approved refunds will be credited to the original payment method.
Refunds usually take 3 to 4 working days to process.